Help & Support

Find answers, policies, and contact support

Contact Support

We usually respond within 24 hours

Safety Guidelines

SoulBond is committed to creating a safe, respectful community. All members must follow these guidelines.

Prohibited Behavior

  • • Harassment, bullying, or threatening language
  • • Spam, scams, or financial exploitation
  • • Inappropriate or explicit content
  • • Impersonation or fake profiles
  • • Hate speech or discrimination

Reporting Issues

If you encounter inappropriate behavior, use the report button on any profile. Our safety team reviews all reports within 24 hours.

Protecting Yourself

  • • Never share financial information or passwords
  • • Verify profiles before meeting in person
  • • Meet in public places for first dates
  • • Tell a friend where you're going
  • • Trust your instincts

Account Consequences

Violating these guidelines may result in warnings, temporary suspensions, or permanent account termination.