Frequently Asked Questions

Yes! Registering and completing our assessment is completely free. You only pay after we find your matches and you decide to subscribe.

A voice note (30-60 seconds), 3 unedited photos, basic profile info (age, location, interests), and answers to our 4-stage compatibility assessment.

About 15-20 minutes to complete your profile and assessment. You can save and continue later if needed.

Stage 1: Conflict Resolution styles, Stage 2: Life Goals & Readiness, Stage 3: Emotional Readiness, Stage 4: Core Values alignment.

Our AI analyzes your assessment responses and preferences, then matches you with people who have the highest compatibility scores across all 4 stages.

Quality over quantity. We give you 3 highly compatible matches to consider carefully. If none work out, we find you 3 new matches for free.

You can see your 3 current matches and their compatibility score. You choose 1 to connect with or wait for new matches.

Monthly is $9.99/month with no commitment. Annual is $24.99/year (saves you 58%). Both include full access after your first match.

After we find your first set of matches. You'll see all 3 matches before deciding to subscribe.

Monthly subscriptions renew automatically. Annual subscriptions renew annually. You can cancel anytime.

We accept all major credit/debit cards, Apple Pay, and Google Pay through Stripe.

All profiles require real photos, voice notes, and identity verification. Admin moderators review each profile manually.

Use the report button on any profile. Our safety team reviews all reports within 24 hours and takes appropriate action.

We use industry-standard encryption and never sell your data. See our Privacy Policy for complete details.

Yes. Click the block button on any profile and they won't be able to see or contact you again.

Once you've both shown interest in connecting, you can message immediately using our in-app messaging system.

You can share contact info in messages once you're comfortable. We recommend getting to know someone through SoulBond first.

Yes! Our AI date planner suggests local restaurants, activities, and conversation starters based on your interests and location.

Go to Settings > Delete Account. Your profile will be removed and you'll have 30 days to recover it before permanent deletion.

Yes. You can update your bio, photos, and preferences anytime. Photos must be real and unedited.

We delete all personal data within 30 days of account deletion. Anonymized feedback helps us improve matching.