1. Free Trial & Early Access Promotion
Users who register before April 1st, 2026 receive 1 month of Premium features at no cost when SoulBond launches globally. This is a promotional offer with no payment required and therefore no refund applicable.
2. Subscription Cancellation
You may cancel your Premium subscription at any time:
- Cancel through your account settings before your next billing date
- Once cancelled, you will retain Premium access until the end of your current billing period
- No future charges will be applied after cancellation
- You can reactivate your subscription at any time
3. Refund Policy
7-Day Money-Back Guarantee:
- First-time Premium subscribers are eligible for a full refund within 7 days of purchase
- To request a refund, contact support@soulbond.app with your account email
- Refunds are processed within 5-10 business days to your original payment method (PayPal)
- Once refunded, Premium access will be immediately revoked
Non-Refundable Situations:
- Subscription renewals (auto-renewal charges)
- Partial month usage after the 7-day guarantee period
- Account violations resulting in suspension or termination
- Services already rendered or consumed
4. Business Model
SoulBond operates on a transparent freemium model:
Free Account
- Create detailed profile with photos and voice notes
- Complete 3-stage compatibility assessment
- View 3 curated matches daily
- Basic messaging features
- Access to community events
Premium Subscription ($9.99/month)
- Unlimited daily matches
- Advanced AI compatibility insights
- See who liked your profile
- Voice and video messaging
- Verified profile badge
- Advanced search filters
- Priority customer support
- Ad-free experience
Elite Subscription ($39.99/month)
- Everything in Premium
- Personal AI matchmaker with proactive suggestions
- Monthly 1-on-1 relationship coaching session
- Profile boost (appear first in matches weekly)
- Priority verification (24-hour turnaround)
- Exclusive events and networking
- 24/7 priority support
5. Payment Processing
All payments are securely processed through PayPal. We do not store your payment card information on our servers. For payment-related questions or disputes, you may also contact PayPal directly through their resolution center.
6. Pricing Changes
We reserve the right to modify subscription pricing with 30 days advance notice to existing subscribers. Your current subscription rate will be honored until the end of your billing period. You may cancel before the price change takes effect.
7. Account Suspension or Termination
If your account is suspended or terminated due to violations of our Terms of Service:
- No refunds will be issued for remaining subscription time
- All Premium features will be immediately revoked
- Access to the platform may be restricted or permanently banned
8. How to Request a Refund
To request a refund within the 7-day guarantee period:
- Email support@soulbond.app with the subject line "Refund Request"
- Include your account email address
- Briefly explain your reason for requesting a refund (optional but helps us improve)
- Our team will process your request within 2 business days
- Refunds are issued to your PayPal account within 5-10 business days
9. Contact Us
For questions about refunds, billing, or subscriptions, please contact:
- Email: support@soulbond.app
- Billing inquiries: billing@soulbond.app